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FAQ


How much it would cost to clean my home?

We schedule free in-house quotes Monday through Sunday 8:30 a.m. – 7:00 p.m. If you're unavailable during those hours and have a friend or neighbour that could open your home to us, we would be happy to view your home and leave a quote inside the home for you. Many times it is possible that we can collect enough information from you right over the phone to give a fairly accurate estimate of cost. If none of these options work for you, contact us, we'll find a solution.

Who will be cleaning my home?

An assigned team of trained professionals will clean your home. Most of our employees have a long history with us. House cleaning is performed in teams of two or, most often, three. Each team works under the direction of a Crew Leader. The team will arrive uniformed. All employees are veryfied.

What time will the team be at my home?

Our service hours are 8:30 a.m. – 7:00 p.m. However, if you have a need for a particular time, or are not able to have us arrive too early or too late, be sure to communicate your preference and we will make every effort to meet it.

Is there anything I need to do before cleaning?

It's to your advantage that your home be as picked up and put away as possible. However if you’re having one of those mornings, just realize that the team will work around clutter.

What if something was not cleaned properly?

Simply call within 24 hours. We’ll return for a friendly redo. Satisfaction is always guaranteed. We’d have it no other way!

What cleaning supplies and or equipment do I need to supply?

None. Cleaning Services comes ready to work.

Do I need to be home during the service?

Cleaning Services doesn’t have a preference. Most customers are at home when we clean. Customers that are not home typically give us a key. That key is kept secured with us until your day of service. On your service day it is entrusted to our Crew Leader.

What if I need to change a service day?

Not a problem, but please give us as much notice as possible.

Should I tip the cleaning team?

Of course tipping is entirely up to you. So to speak. If you receive an exceptional service and have the time to call us or post it on the many user review websites, you can be sure the team will get praise for the job well done. Do visit our website to check out customer reviews.

How do I pay for the service?

All Payment are in cash after the service is done.

I have a question you didn’t answer!

Please contact us.